No. Our Ongoing Care services are month-to-month with no annual discounts. The only discounts we provide are on additional work or projects that come out of your plan. This way, you only pay for what you need, without being locked into a long-term contract.

Each plan includes a set number of hours for updates and tweaks. If you need more work in a given month, we’ll quote it at a reduced hourly rate for care clients. You’ll always know the cost upfront — no surprise invoices.

Yes. You can adjust your plan anytime as your needs change. Many clients start with a basic plan and move up as their site grows or requires more updates.

Orders are usually shipped within 1-2 business days after placing the order.

Our maintenance plans cover plugin and CMS updates, backups, and basic monitoring to reduce the risk of downtime. If something breaks beyond what’s included in your plan, we’ll provide a clear quote for fixing it — and care clients get priority scheduling and reduced rates.

Response times depend on your plan: • Basic Updates: 72h turnaround • Standard Updates: 48h turnaround • Pro Updates: 24h turnaround This ensures you get the level of responsiveness that fits your needs and budget.

• Hosting & Maintenance: Keeps your site online, secure, and up-to-date (hosting, updates, backups, monitoring). • Design Updates: Covers ongoing creative/content changes like text edits, image swaps, and layout tweaks. Many clients combine both for full peace of mind.

No. Hours reset each month to keep plans simple and predictable. If you consistently need more than your current tier, we’ll recommend upgrading to a higher plan so you’re covered.